Video “Our Guarantees”
Sewell & Kettle specialise in a challenging area of business and law. We guarantee our service and expertise with eight promises to all clients.
Sewell & Kettle Lawyers specialise in a challenging area of business and law. We guarantee our service and expertise with eight promises to all clients.
It is very difficult to select a professional adviser in the insolvency industry. There are no reviews and there is no research. It’s about trust.
My firm offers eight guarantees and stands by these guarantees to give our new clients assurance that we know what we’re doing and that we’re going to give them the best possible service.
The number one guarantee is that we have sufficient expertise. We don’t take on any cases and we don’t promise any advice unless we have sufficient expertise to understand the client’s problem and to work out the best possible solution.
As a service, it’s about trust. Our firm prides itself on being a trusted adviser to all our clients.
Sewell & Kettle Lawyers prides itself on communicating in plain English. We treat our clients with respect and we listen to their problems.
The reason why you hire a lawyer is because your information will be confidential. It’s protected by law and also the systems and processes in place in the law firm. We guarantee this.
The reason why you hire a lawyer is because of honesty. A lawyer cannot take on a file, cannot take on a client, cannot take on a problem, unless they are conflict of interest free. In the insolvency industry, there are a lot of conflicts of interest and sometimes the industry stinks.
Independence is a critical guarantee that we provide. The drawback of not having an independent lawyer or an independent professional adviser is that you won’t be getting the best possible advice. The adviser will be looking behind their back and thinking about other people rather than being a strong advocate for you.
Optimal pricing is another guarantee that we provide. We guarantee that we will offer the best form of pricing that we can that is predictable. We prefer fixed pricing because it gives our clients the ability to budget. They know that they won’t be charged for extra phone calls or for extra advice, and that they’ll be able to predict how much they’ll need to pay to get their matter resolved.
We also guarantee prompt advice. If you’re facing an insolvency challenge, you need to get quick advice and you need to have someone who can sit down with you. We don’t have a lot of clients. We focus on a small number of clients at any one point in time, and we focus on the problems they have and executing the solutions they need.